od69 Complete Terms and Conditions

2.1 Age and Eligibility Requirements

The following eligibility criteria must be met to use the od69 platform:

• You must be at least 21 years of age. This platform is operated exclusively for individuals aged 21 and above.
• You must be a capable and responsible individual.
• You may not use this platform if online gaming is legally prohibited in your place of residence or location.
• Each individual may operate only one account.

2.2 Registration Process

At the time of registration you must provide accurate, complete and up-to-date information. Providing false or misleading information may result in account cancellation and balance forfeiture.

After registration, od69 may at any time request additional documents for identity verification (KYC), such as a copy of a national identity card or passport. od69 reserves the right to temporarily suspend an account if documents are not submitted.

3.1 Account Security

It is your responsibility to keep your account password and login details completely confidential. Allowing anyone else to use your account is prohibited. If you suspect unauthorised access, contact us immediately via live chat.

• Use a strong password and change it regularly.
• Log out of your account after using a public device.
• Do not share your login details with anyone.

3.2 Multiple Accounts Prohibited

Each user may operate only one account. Attempting to open or operating multiple accounts is prohibited and doing so will result in all accounts and balances being forfeited.

3.3 Updating Account Information

If your personal information (phone number, email, payment method) changes, update your account or contact us via live chat. od69 is not responsible for withdrawal delays caused by inconsistent information.

4.1 Deposit Rules

bKash, Nagad and Rocket can be used to deposit funds into od69. The minimum deposit amount across all methods is ৳500. Deposit transactions are generally processed instantly.

• The payment method used for deposits must be registered in your own name.
• Deposits through third parties are strictly prohibited.
• Deposit amounts will always be displayed in Bangladeshi Taka (৳).

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 30 minutes to 3 hours.

• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be delayed if KYC verification has not been completed.
• Withdrawal will not be possible if the wagering requirement for a bonus has not been met.

4.3 Deposit and Withdrawal Summary

5.1 Welcome Bonus

New members receive a 120% bonus on their first deposit at od69, up to a maximum of ৳5,000. For example, depositing ৳1,000 will result in a total balance of ৳2,200.

• The welcome bonus can be received only once per account.
• Before withdrawing the bonus, the combined amount of the deposit and bonus funds must be wagered 20 times (20x).
• A specific time limit may apply for fulfilling the wagering requirement.
• If a withdrawal is attempted after receiving a bonus, the bonus will be forfeited.

5.2 VIP Program

od69 has three VIP tiers for regular players:

• Bronze — Weekly cashback up to 0.3%.
• Silver — Weekly cashback up to 0.7%.
• Gold — Weekly cashback up to 1.0%.

Tiers are advanced through active and regular play. Moving to a higher tier provides greater benefits and priority support.

5.3 Other Promotions

od69 offers special promotions from time to time on the occasion of various festivals and sporting events. Each promotion has its own terms and conditions which will be clearly stated on the promotion page. The general rule is that the specific terms of any bonus offer apply together with these general terms.

6.1 General Betting Rules

Once a bet has been finalised it cannot be changed. Game outcomes are governed by established software algorithms and od69 does not intervene in these results.

• Bets cannot be placed without sufficient balance.
• Bets that are not completed due to internet disconnection will be resolved automatically.
• od69 reserves the right to void any abnormal winnings resulting from a technical error.

6.2 Sports Betting

The following applies to betting on various sporting events including cricket and football:

• If an event is cancelled, the bet amount is generally refunded.
• If an event is postponed or rescheduled, the settlement of that bet will follow the specific sports rules.
• If odds change during live betting, the new odds will apply.
• Specific rules for IPL, BPL, T20, ICC and other tournaments are stated on the relevant pages.

6.3 Fair Play Guarantee

od69 uses technology from established game providers to ensure fairness across all games. Games from well-known providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft and Ezugi are operated through independently verified random number generator (RNG) technology.

7.1 Strictly Prohibited

The following activities are strictly prohibited and will result in permanent account closure:

• Conducting fraudulent or deceptive activities.
• Placing bets using software bots or automated systems.
• Accessing another person's account or attempting to hack.
• Using the platform for money laundering or illegal fund transfers.
• Abusing bonus benefits by opening multiple accounts.
• Abusing payment methods or initiating chargebacks.
• Exploiting technical errors or bugs in the platform for unfair advantage.

8.1 Data Collection & Use

od69 collects and processes your personal information for the purpose of registration and service delivery. This information is used solely for service improvement, identity verification, and fulfilling legal obligations.

Information is not sold or shared with third parties, however disclosure may be required in response to valid requests from legal authorities. For more details, please read our Privacy Policy.

8.2 SSL Encryption

All your transactions and personal information are secured through SSL encryption technology. We ensure the highest level of security as a safe and reliable platform.

9.1 Limited Liability

od69 bears no responsibility in the following circumstances:

• Loss of a game session or bet due to internet disconnection.
• Any financial loss arising from the user's own negligence or error.
• Delays or issues occurring with third-party payment gateways.
• Loss resulting from unexpected technical issues or force majeure events.

9.2 Platform Rights

od69 reserves the right to modify, temporarily suspend, or discontinue any game, service, or promotion at any time. Where possible, prior notice will be given for significant changes.

10.1 Closure at User's Initiative

You may request to close your account at any time by contacting us via live chat or by sending an email to [email protected]. The opportunity to withdraw your balance will be provided before account closure, provided all bonus conditions have been met.

10.2 Closure at od69's Initiative

od69 may immediately close any account for the following reasons:

• Serious violation of these terms and conditions.
• If fraud or fraudulent activity is proven.
• If the user is proven to be underage.
• Failure to complete KYC verification.
• Upon direction from legal authorities.

If a violation of the terms is proven, the balance may be forfeited.

10.3 Self-Exclusion

As part of responsible gaming, you may request to temporarily or permanently exclude yourself from the platform at any time. For more details, please visit our Responsible Gaming page.

11.1 Complaint Process

For any complaint or dispute, please first contact our 24/7 live chat support or reach us at [email protected]. Our support team will work to resolve your issue in Bengali.

• Please attach relevant screenshots and transaction details along with your complaint.
• After receiving a complaint, od69 will investigate and provide a resolution as promptly as possible.
• If you are not satisfied with the resolution, you may request a reconsideration.

11.2 Final Decision

On matters relating to game outcomes and bonus conditions, the decision of od69's management shall be considered final, unless a technical error is proven.

12.1 Right to Modify

od69 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, a notice will be published on the platform and an attempt will be made to inform users via email.

12.2 Effectiveness of New Terms

Continued use of the platform after updated terms are published will be considered as your acceptance of the new terms. If you do not agree to the new terms, please request account closure.

Contact

If you have any questions about these terms and conditions, please contact us via our 24/7 live chat support or by email:

• Live Chat: 24/7 support available in Bengali
• Email: [email protected]

To learn more about responsible gaming: Responsible Gaming  |  FAQ  |  About Us